Strategic Quality and System Management in Damro

Strategic prize and transcription trouble in DamroAbstractThis report critic entirelyy evaluating the strategical objectives, policies and practices standards of tonicity and consistency of products and services of Damro a Sirlankan piece of article of furniture Company. The company has existing audit practices and makes recommendations for future action. Research Methods included a brief overview of the pains, abridgment of internal composition documents, interviews, focus groups with key s sop upholders, short standard fibre organization and provide literature on comparative analysis similar organizations. Various theories as a model and P arto apprise string Analysis was used to clarify the process and smell inspection. And fin all in ally, clear objectives consistent with overall strategic business goals, senior wariness responsibility for quality focal point bodys and evidence consistency amidst strategic objectives and focus as a company exploring the quality o f the current context to advert and it was ground on recommendations and action plan audit quality.IntroductionOperational copement is discontinue of the companys global dodge. Operation The management ensures that the product should be do in accordance with customer requirement, based on grocery demand. It would probably be the marketing section communicates their of necessity to the operating divisions, which Demand. Effectiveness is avail adequate and the metier of the two definitive triumph of the operation. Right from manufacturing high-speed Right to output delivery.TASK1DEFINE operation managementAccording to Stevenson (2002) Operations Management is to manage this part of the organization responsible for the occupation of goods and / or services. Operations Management is part of an organization responsible for business planning and coordinating the use of organizational resources to replace inputs into outputs. Operations atomic number 18 a function of the three main business organizations, the separate two marketing and finance. run function is present in some(prenominal) product and service oriented focus on organizations. Operations involve the design decisions and practicable decisions decisions. Design decisions connect to capacity planning, product design, design process, layout of imbed, machinery and selected locations. Operating decisions relating to quality assurance, scheduling, history management and project management.The concept of operation managementOperations Management focuses on the takings processes and management distribution of products and services. Included in operating activities often product creation, development, business and distribution. It covers all operations within the organization. Related activities include managing purchasing, inventory govern, quality control, warehousing, logistics and assessment. The nature of how the management operations in organization depends largely on the nature of th e goods or services organization, such as retail, manufacturing, wholesale, etc. In operations management and efficiency are express accomplish efficiency. Efficiency is achieved when processes at the lowest possible cost. The efficiency of the legal process creates the most value for the company. In addition, the operations Depends not only on decisions made by the management. If the management decisions, comes the concept of ethics Managers who fail Systems to provide leadership and facilitate the incorporation of ethical bundle responsibility with those who k promptlyingly overhear corporate mistakes. Executives who ignore ethics run the risk of personal responsibility and enterprise.Damro IntroductionDamrois a Sirlankan, company that own their own manufacturing facility. Mainly The product portfolio includes furniture, bedding, furniture, other plastic heads and furniture for home and office. It is the scoop out placefor wooden furniture. The company has developed its acti vities in India and other Parties from the Asian region. Damro among the most important furniture in the terra firma producers offering a wide range of fresh furniture and traditional. Since Damro in 1987, she had early success and extended to more than 80 showrooms across the world who now have 40 showrooms Island field. Damro success is past its ability to produce high qualityfurniture at affordable prices with exceptional customer service. Damro is so able to sell directly to you, then cut in the middle man. . Total number of people were bating 1500.Damrorecognized by manufacturing and marketing company in the best Sir Lanka, Damro Company to carry out other competitors, such as cost of product itself too smaller suppliers of other products, but now all of a kind where the supplier Damro One of the good societyWhy operation management is neededEffective use of all resources, such desolate materials consisting primarily of plastic, plastic timberfor furniture. Prudent use of c ars Machine must be used for more than 10 years. effective services Rental cars are produced and require special. Cost Repairs breakdown of machinery costs extra money for the company. Indeed, growth Total cost for the company, which sheers the public interest. Meanwhile, combine to create employment and daemon.Operation management of Damro and its importance to achieve goalManufacture of furniture according to customer needs. Production Programs should be made to maintain efficiency. Operation The management ensures that the best fresh materials and suppliers of outsourcing best Selected on the basis of selection. So the final product to ensure quality each time, the operational highlight of which could further improve the production. For example, with appropriate coordination between marketing and operations- It is important. approximately times, the operation could happen with new splitting products to the hospital three elements to existing elements products. Actually incre ases the operational management Avenue investment in production.Damro operations managementSource www.cbpa.ewe.comCould achieve economies scale . Could signifi bunstly reduce costs through mass production based on the claim. Damro plastic chair has a higher demand. The companyeconomies of scale achieved through the product range. What did May efficient operation department? In fact, economies of scale carry out are * Cost reduction* Increased revenue* Reduced investment* You can improve innovationInput Processing Process LayoutMaterialsManagement Information SystemCustomersIf the company makes good quality product, which directly influence weaker corporate policies and the market, so each The Company must be high quality product. Impact on their businessmanagement transcription, even if the team management and their policies are good All drugs also affect this system. Customers also another important part of society, and quality management system important for the organization to c ontinuously improve the effectiveness efficiency and performance. (Department of Trade and Industry, 2006).Processing ResourcesProcess* Treatment of materials * Information processingCustomersProduct Release piece of furniture designed for market requirements, various designs Furniture ColorThe important social occasion of CEO to manage the operation accept the design, planning, control, performance improvement, and operation strategy. To include validatory interaction with other managers, which have an impact on operations? For example, marketing, finance, accounting, and engineering personnel.Making a decision is an important role of operational manager-The decision related to1. Production process of goods and services2. Quality of the goods or services3. Amount of goods or services (operations capacity)4. Material stocks (inventories) are required for goods or services5. human beings Resource ManagementTASK2Total Quality ManagementProgress we are being used in many organizatio ns is labeled Total Quality Management (TQM). It is this approach to ensure that the organization functions with a commitment tocontinual improvement of quality and meeting consumer needs. With any metamorphose there will always count The soft road bumps can help your company grow employee morale, production, profit and general positive environment do business. The intense military press on the market pressure Wall supports business and to cope globally for new ideasexplored. The objective of the TQM program to increase efficiency organization. During the era of decline and restructuring, many The U.S. companies to de bournine who shouldlearn to manage effectively. Management is currently running on older systems as well as workers who use more sick days and abuse of company production process.TOTAL QUALITY MANAGEMENTSource www.erawsoft.comObjectives includeIt is directly implied gross profit of the production cost. Effective Source plastic goods especially effective, quality f urniture may environmentally friendly substances, such as wood used for furniture. But that only wood from trees replanted. The materials supplied as part of the management and operation. Selection of suppliers based on quality, consistency of supply, and ethically it is very important to achieving business objectives, already established. From the supply side quality chain and to work as a depart of achieving company objectives.Creating a culture of innovation, better management of human resources to achieve resultsinnovation in the enterprise. Employees should be encouraged to propose new ideas whenever possible. Therefore, developing ripe products that could be achieved as a resultbusiness objectives.But time and only if, simultaneously, to plan work schedules also important. This will ensure less waste, reduce inventory furniture, better accuracy and the resources used at the secure time.While the company could use more income than is appropriate traditional method.Coordinat ion between departments is essential for success objectives. Most of the marketing department to identify exactly what customer needs? Therefore, the furniture should be drawn up dealing with the marketing department. Otherwise, offer toys department has developed, which rejected the marketing department. While regular communication between other departments such as marketing, sales are important, He reviews the best outcome to change. crossbreed training is also important when it comes to achieving corporate objectives,Employees can work in marketing operations for two months take customer needs when it comes to furniture types needs of various sectors such as hotels, hospitals and other officesEfficiency is important for successful application organization. The operational objectives are always based on organizational goals. dependent Persons Employees of important furniture design company. Creativity is important for people to come out with innovative Products successful sales and marketing people to be important for better terms company. New machines are machines used to find us Innovative products Machines it is important that the production company focused.System at present dear(p) marketing information system to show that new products meet or furniture They should reach out to different markets. Customer information is private-enterprise(a) prerequisite to change or modify products and attract new customers The companys total capacity to increase production or profit, including plant and raw materials in our laboratory. The Business Process coordinated series of activities and the activities people and equipment to assist with the organizational structure objectives. Resources used in polycarbonate plastic DAMRO also use PVC (polyvinylChloride), and other resources used plant and machinery, human resources and so forth. Damro is very careful in choosing materials, because The integrity, quality and safety an integral part of the furniture its commi tment to customers. The human resources of more than 1,500 people work in both countries. Strictly by employees and effective skills necessary for the proper functioning of business. Thus, employees are required for work performance process.Quality control systemQuality control as part of quality management undertaken to determine the quality requirements.Quality control instruments1. Flowcharts-curve analysis of regular production of furniture, significant turnover. Indeed, the correlativity was selling new products could grow by him. Meanwhile, it gives mention that at the time, increase sales? Is this because Examination of the season? So many different issues could be communicate by using flowcharts. At the same time, the diagrams can be used to understand the production and effectiveness, Defective product as well. A good analysis of debit cards could result in reduced defect rates and increase production.2. Run chart3. Scatter Diagram- could use a diagram to understand that in the period furniture to move quickly and the best turnover. Indeed, Could understand the rationale. quality system audit / practice management and quality control Quality control and quality assuranceThe quality control system of quality activities to access products or services from a customer perspective. Quality control system in general inspection and testing using rapid technical. A quality assurance management system designed to monitor activities all measures to celebrate quality problems and to ensure that products are secure reaches the client.Benefits of Quality Management SystemTo encourage active and effective leadershipGive and empower staff rung clearly understand their responsibilityensure consistencyFocus on problemQuality auditQuality should be applied to any organization. quality operation The construction quality and brand marketing, merchandising ethical, Customer service ethic is important for the overall quality Company. Periodic, independent and documented assessment and arrestactivities, records, processes, and other elements of quality system determine compliance with the requirements of quality standard, such as ISO 9000. If they can successfully implement its publication and may lead to revocation of certificate of qualification. Also called the lineevaluation or audit of the quality system Internal Audit for all operations internal discussion here. functions of marketing, sales, operational efficiency and effectiveness measured. One of the most important objectives of internal audit performance effectiveness of the organization. Quality management system to direct and quality control organization. It is essential for organization to implement effective quality management. How to check value Nonconformities identify and gear up, with some products defect.eg Furniture is a mix of different colors associated with the original version. So, before they should be sent to the retail agent to take out of stock. These products must b e distributed non-compliant Market Place. Damro would compromise the image. Identify opportunities to improve and enhance procedures comical .- The company would increase Damro furniture standards. Even when costs rose to open more sales afterwards a certain time. So this must be regarded as long term investment.Value added include* Improved consistency and less variation* Reduction in errors, rework, cycle time and legISO 9000Damro products is the internationalist Standards Organisation (ISO) 9000 systems, production standards were DamroClient Teamlow payAverage workingless value for moneyClient / personal dissatisfactionNo teamin service deadlineLow qualityMay durable goodsMaterialsDamro review existing standards, and the opportunity to integrate different needs in product quality and safety procedure with Global Manufacturing, and lunch products in Asia and all other countries close to the world.Total Quality Management (TQM)Total Quality Management is a systematic approach t o planning and proven management activities. The objective of TQM is to ensure that each activity contribute to achieving corporate objectives, and it is effectively. The basic philosophy of TQM to do the right things rightIn the first place. The importance of quality management system in DAMROTotal quality must be considered in any business. trade protection Guard As CEO must make. Therefore, each organization must disclose employee buy-in quality that actually enhances the overall business society. To pass by todays competitive market your company must provide productsand services according to customer requirements and minimum cost. To do this, the company must understand its role in the market Instead, arrange to play this role. And ensure thatDedicated commitment to serve the customer first. To errors, all staff members to give priority to quality manufactured. Not detect and correct errors A good way, because this approach is costly and not necessary to ensure that quality.SMC Damro designed based on International Organization Standardization (ISO) 9000. A quality system consultant Damro SMC and also seek validation by reference to practices and learn from others with great quality control systems.Task3Strategic quality change in organizationDefinition of the objectives set by top management that guide how you can meet or move toward the goal of the grand vision and mission. Most of the strategic objectives and maximize return for business. Objectives of the organization must both be included organizations current situation and where the organization wants to go to the objective is what you want to achieve. The strategy for direction objectives.Quality change in organizationSource www.hbft.comThe manager must properly plan for staff training. It may be know the way of life and task procedures. If they are good ant training output certainly be false. Staff training and good Communication should have top to bottom. monitor and evaluation is also correct M ust be between the team down at the bottom. Otherwise, they are not get quality production.The value chain modelPorter value chain model that helps to analyze specific commercial activities through which companies can create value, and competitiveness advantage.THE basic of porter value chain modelSource www.themanager.orgIntegrated logisticsThis is the first step in the Porter model, including the value chain acquisition, storage, transportation, testing and information systems product, service or product. surfaceProcurement refers to the handling of raw materials or semi- from different suppliers in different countries and get ready to prepare or storage. Damro team perfectly well outfit for the reception furniture goods.StorageDamro have their own houses well-equipped for storing materials and semi-finished products.Purchases of goods may be received and stored for a long time without deterioratingquality and freshness.TransportationDamro Many modern vehicles to transport goods to and from deposit, So fast and reliable transport company. Give delivery within two days of delivery.TestAnother feature is that the company should have, as people Srilanka is more conscious of quality in order to verify the quality is very essential.Damro a team of quality control checks of the goods properly and take action where necessary.Information SystemThis is the system of internal communication among staff relating to land acquisition, receipt, storage, analysis and reporting standard goods. Damro is fast and reliable.OperationsShe steps in the value chain where the model inputs converted to other retirement package. The process includes the followingMaintenance and equipmentMachine is a very important factor in any organization that accelerates work. At this stage of processing raw materials into finished products car. Damro is well equipped with modern machinery in place for the production mechanical engineers to figure the problem if the machine. So Faster service can be done without compromising on production activities.SWOT OF DAMRO StrengthS1-market leader in Sri LankaS2 best qualified technical staffS3-market penetration in IndiaWeaknesses1-term needs time to introduce new products2-team is not continuous cultureOpportunity1-marker spot in other countries like Europe2 people are most concerned about lifestyle furnitures user-friendly changes3-best economic development in Sri Lanka, after post-war4-ability to receive orders onlineThreat T1-competitionLimit use of plastic-T2T3-tax policies and rising costs for raw plastic materialsStrategy FormsThere are certainly have some flagellum but damro can overcome those by using the SWOTS1, S2, which used to build a competitive advantage Opportunities may O2, can be compete and overcome T1by force S1, S2 and O2 can be achieved .Successful operational objective to achieve organizational goals1. To be the market leader in the furniture industry and keep up to 60% market share in the furniture industry in 2011.2. Increase of 10% gross margin by diminution waste production efficiency and plant growth in 20113. To produce environmentally friendly furniture market in Europe and America, interest $ 2 million in sales in the product line4. Increase the profitableness of the portfolio and an increase of 15% 20115 May-penetrate the Indian market with local products Furniture quality in mind. Maybe create a factory in India to reduce logistics costs and cost of the tax on exports.6. to 10% market share in the region from India by 20127. To be most business value through corporate social responsibility quality furniture for the people of Sri Lanka.Damro objectives either business decision has a direct impact on the organization objectives. Purpose of the organization is important because Objectives are ongoing end purpose that can be achieved in the long term to ensure to achievement of the goals .The objectivesIncrease productivity to reduce waste by 13% by 2012Increased profitability by 15%, adding new brands in 2012.Reduce staff turnover by 2% to 0.5% in two yearsTo achieve these objectives, the company must meet basic culture of total quality requirements.This is coming very much to focus onIt should reach sustainability in the furniture linePlastics are used in organicQuality of product marketing,The development of products based on market needsTASK4The implications of proposed changes in the organizationAny change in the organization to be affected by internal and impertinent forces. Internal forces are primarily in response to changing process it can change suddenly for motivating employees.Just in time. JIT learning is also known as production or stockless production. It produces the necessary units in necessary quantities time. For example, the company has around SriLankna dealers sell Damro furniture products for customers. The extranet can establish the Damro Stocks could be the size tolerances required to produce. Otherwise waste production increased more money. If any organization the inventory can be reduced. This eliminates waste and improve productivity. Should increase revenue through stock level, improving product quality, production times and delivery time and so forth.Benefits1 Reduce operating costs2 More performance and flow3 Improve the quality4 Fast delivery5 Create a culture of innovationJIT create a uniform load on each point of continuous daily work production and inventory to meet demand during the end of time. Be reduced or use the site as possible, through better planning, product redesign, and process redesign. tractile workforce, employees participate in production process. This will improve employees skills and give more responsibility and accountability.ImplementationFor successful implementation Damro involves the following steps* Reduce all unnecessary stock.* Help employees make decisions. Employee regular feedback to improve products furniture* Maintain good relations with suppliers. Relationships with suppliers are important. Since when implementing JIT and only if they play a crucial role providers. Because if the providers not the necessary raw materials such as plastics, textiles, Damro will not be able to participate only on the concept of time and expert in case. So keep good relations with suppliers and be informed on the progress of the operation is important for success.In fact, improves short and long term profits. Meanwhile, he also encouraged employee.TASK 5Recommendations for damro to do better* Damro needs to improve product design and supervision quality product. Internal and external audit is necessary to maintain quality.* Quality Audits to ensure that everyone working under SMC.* Ensure that proper application of ICP* Provide adequate training to employees* Take restorative measures and monitoring proceduresConclusionsCorporate objectives should shareholders be happy to lead to infection to be successful in the market. Business objectives could be achieved by i ncreasing revenue (more sales) and production efficiency. Therefore, the operating division to provide greater accountability for their work to achieve corporate objectives. Damro strategy should be how the company increase profitability by 20% over last year. But that is not healthy for Damro financial development, because it could achieve long-term development without environmental focus .Thus, ethics and ethical development of innovative products is important. Social responsibility is an important goal of the company activity, which cannot be met without creating the best environment for employees, offering ethical products for customers and society.